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Privacy Policy

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At Thrive2Five, we take your privacy seriously. When you register for webinars, download resources, or contact us, we may collect personal information such as your name, email address, and details related to your child’s learning needs. This information is used solely to provide our services, send updates or relevant content, and improve your experience.

We never sell or share your data with third parties, and we only collect what’s necessary. All data is stored securely, and you may request to view, update, or delete your information at any time by contacting us.

By using this site, you consent to our collection and use of your information as outlined in this policy. If we make changes to how we handle your data, we’ll update this page accordingly.

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For more information on our GDPR Police Click Here

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For more information on our Cookie policy Click Here

Accessibility Statement

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Thrive2Five is committed to providing an accessible and inclusive online experience for all users. If you encounter any barriers accessing our content, please contact us and we’ll do our best to assist you.

Terms & Conditions

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By using our website and services, you agree to our terms. All content is for personal use only and may not be copied or redistributed without permission. Webinar access and downloadable materials are non-transferable. See our full terms and conditions here.

Refund Policy

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At Thrive2Five, we want everyone to feel supported and confident in the value of our webinars and resources.

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If for any reason you’re not satisfied with your purchase, please contact us within 7 days of receiving your order or booking confirmation. We handle refund requests on a case-by-case basis and will always aim to resolve any issues fairly and promptly.

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Refunds may not be granted if:
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  • The webinar has already taken place and was attended.

  • A refund has previously been issued for a similar reason.

  • For physical resources, the items have been altered (e.g., cut, marked, or written on), especially where supplied in uncut format and modified after delivery.

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For Physical Resource Orders:
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If your order arrives damaged or incomplete, please notify us within 48 hours of delivery by emailing ann@thrive2five.com, ideally including photos of the damage.

We will assess the issue and may offer a replacement or refund depending on the circumstances.

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Returned physical items must be:

  • In unused, original condition

  • Sent back in their original packaging

  • Returned at the customer’s expense unless the item was faulty or incorrect

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Unable to Attend a Webinar?
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We understand life with young children can be unpredictable. If technical issues or emergencies prevent you from attending a webinar, please let us know as soon as possible—we’ll do our best to reschedule you or offer an alternative.

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If you have any questions, feel free to get in touch at ann@thrive2five.com

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